Customer Service

First off, let me assure all my faithful readers that I am still gainfully employed. Turns out there was never any HR conspiracy to get me out of the company. More so a comedy of errors where upon I was without benefits and seemingly without pay at the same time. Both issues have since been resolved and I can now rest easy. Not that is has ever been a challenge for me to rest. A more accurate statement would probably be “Now I don’t have to worry about bouncing my rent check.”

I feel like I have spent this week on the phone dealing with customer service departments. I think I have placed an average of two calls a night to various companies I deal with. This is one of the wonderful experiences I had.

I called my bank this week to try and get a few things worked out with some of my accounts. I spent quite a while on the phone and spoke to various people, and never did get the help I was looking for. So I sent my bank an email telling them how disappointed I was with their service. I just got a reply, and the following is a part of it:

“Please note we have taken the necessary steps to ensure that we have provided proper education on the transferring of calls to the appropriate unit.”

Noted! I'll even write that on a Post-it, so it can be noted on the offical workplace notepad! I feel so much better about the lousy customer service now. I am almost tempted to call back and see how many people I talk to again to verify how well their “phone call transferring education” program is going, but I don’t want to lose another hour of my life.