Genius Idea of the Day

Situation:
You call Customer Service of your "favorite" utility/service/travel/government agency, and after going through 26 different sub-menus you are placed on hold while a customer service agent becomes available. You end up on hold for anywhere from 5 minutes to 6 hours while simultaneously being subjected to awful hold music, pointless repeating ads, and breaking out in sweats over whether your cell phone battery is going to last long enough.

Solution:
After filtering you though all 26 sub-menus and deeming you worthy of speaking to an actual human being, sub-menu 27 should allow you to enter in the phone number where you wish to be reached. Then when it would be your turn in line, the company calls you back and you are immediately greeted by the friendly voice of a customer service agent. How awesome would that be?

Go ahead - someone take my idea and make it reality. I don't want any of the credit, just the ability to avoid being put on hold.